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MODULE 1: Intercultural Communication
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MODULE 1: Intercultural Communication


Intercultural communication is defined as situated communication between individuals or groups of different linguistic and cultural origins. Nurses and other healthcare professionals often work in MMHT which requires effective intercultural communication. Poor intercultural communication can lead to misunderstandings or patient safety incidents.

Read more about intercultural communication. Download Intercultural communication PPT here .

The aims for this Module are to enhance your awareness of the need to develop intercultural communication skills in nursing , the potential barriers which affect inter-cultural communication , being a tolerant active listener.

After completing the learning activities, you should have enhanced your ability to:

  • Understand  the characteristics of effective communication with people of different cultures;
  • Address and eliminate linguistic barriers to communication in health care settings;
  • Identify patients’ values, beliefs, behaviours, perceptions, and unique health care needs;
  • Be a culturally competent active listener


  1. Develop your Intercultural Communication in Nursing
  2. Intercultural capabilities for clinical staff
  3. Become a tolerant and active listener
  4. Intercultural Communication for health professionals: impact on quality of care
  5. The missing ingredients for an effective cross-cultural nurse/patient communication: guess what?
  6. Are you listening?
  7. What not to do/ What to do - Intercultural communication in the Nurse-Patient Relationship


Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN

IENE 6, 2016-2018

IENE 7, 2017-2019

IENE 8, 2018-2021

IENE 9, 2019-2021

IENE 10, 2020-2022

  • Download the project Outputs here.

IENE 11, 2021-2023

  • Download the project Outputs here.
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.