Model Assessment Compassion Communication MMHT Patient Safety MOOC Tools Glossary Community
MODULE 3: Patient Safety
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3. Understanding the possible effects on patient safety in the absence of effective intercultural communication


  1. Watch the video ‘Creating a safety culture’ below and take notes of the main points raised.

  2. Read the articles ‘Professional Communication and Team Collaboration’ available at: and do the following:
    1. Prepare a PowerPoint presentation with no more than 5 slides on how professional communication and team collaboration improves patient safety and share it by the MOOC Discussion Mail List on
  3. Read the first case study in page 129: “The importance of cross-disciplinary communication” available at
    1. Compose a message with the subject “Possible effects on patient safety in the absence of effective intercultural communication” in which you should describe the factors that may be associated with the catastrophic outcome in the case study and how similar adverse events might be prevented in the future and send it to the group
  4. Read and comment on at least two of your peers' messages.
Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN
  • Newsletter  1  2  3  4  5  6

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Newsletter  1  2  3  4
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN
  • Newsletter  1  2  3  4

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN
  • Newsletter  1  2  3  4
  • Leaflet EN
  • Flyer EN

IENE 6, 2016-2018

IENE 7, 2017-2019

  • Download the project Outputs at
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.