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MODULE 3: Patient Safety
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MODULE 3: Patient Safety

What is patient safety?

Patient safety is prevention of errors and adverse effects to patients associated with health care. It an extremely important topic as incidents occur every day and cost lives as well as draining healthcare organisations of resources.

Patient safety is related to intercultural communication because poor intercultural communication can lead to misunderstandings between staff or between a staff member and a patient. This can lead to errors and mistakes that compromise safety.

Colleagues from different disciplines and cultures must be able to work collaboratively and communicate effectively with each other. This will enable them to effectively care for their patients and avoid the incidence of medical errors.

To read more about Patient Safety, download Patient SafeyPresesntation

Aims and Learning Outcomes

The aims for this Module are to build participants' knowledge of:
  • how to anticipate, recognize and manage situations that place patients at risk
  • the scope and definition of patient safety and help to develop a patient safe culture within the team
  • the relevant procedures to report patient safety incidents
  • the different roles within the team including your own
After completed the learning activities you will increase understanding of the
  • frequency and nature of adverse effects to patients in hospitals
  • contributory factors for medication errors
  • impact of medical errors on patients’ safety
  • the discipline of patient safety and its role in minimizing the incidence and impact of adverse events
  • multiprofessional team members’ fields of competence
  • multicultural and multiprofessional teamwork


  1. Patient safety - frequency - nature of harm of hospitals’ patients
  2. Patient Safety- definition, explanation of terms, statistics about the burden the causes of unsafe care and the economic cost
  3. Understanding the possible effects on patient safety in the absence of effective intercultural communication
  4. Safety information and encouraging adverse event reporting


Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN

IENE 6, 2016-2018

IENE 7, 2017-2019

IENE 8, 2018-2021

IENE 9, 2019-2021

IENE 10, 2020-2022

  • Download the project Outputs here.

IENE 11, 2021-2023

  • Download the project Outputs here.
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.