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Toolkit 3: Ways of teaching/learning cultural therapeutic communication

Author Middlesex University, UK
Name of the Tool


Download tool Tool 3 UK
  • The aim of this tool is to develop your understanding of culture, and the need for awareness in intercultural communication. You will be engaged in learning through reflection, knowledge acquisition and practical activities.
Author EDUNET Organization, Romania
Name of the Tool

Barriers and challenges to intercultural communication

Download tool Tool 3 RO
  • The tool aims to help nurses and other health care professionals to define communication concepts, recognize barriers and challenges to intercultural communication with patients and families and develop intercultural communication competence.
Author ROC Albeda College, Netherlands
Name of the Tool


Download tool Tool 3 NL
  • The student is able express their own emotions/feelings toward cultural issues in words.
  • The student is able to explore the issue by asking clarifying questions.
  • The student is able to explore the issue during an oral conversation with a fellow student.
  • Students can be as creative as possible in developing solutions, if possible, in consultation with the care recipient.
Author Azienda Ospedaliera Universitaria Senese, Italy
Name of the Tool

In order to better understand

Download tool Tool 2 IT
  • Increase safety and awareness in dealing with languages and different cultural health behavioursUnderstand that cultural differences are an asset.
  • Implement the willingness of nurses to accept and understand patterns of behaviors different from their own.
  • Overcome any prejudice against other cultures, and welcome cultures beyond any stereotypes.
  • Increasing the opportunities to train in cultural-linguistic mediation.
Author Volkssolidarit├Ąt Gera, Germany
Name of the Tool


Download tool Tool 3 DE
Aims When you have worked through this tool, you will be aware that:
  • Every patient is different and his cultural background is the base of his behaviour and understanding of life/care/diseases/health and has to be considered/respected.
  • Knowledge of the culture of my patient helps me to care in a compassionate and successful therapeutic way.
  • Negative attitudes about the patient often depends on misunderstandings or no comprehension, and does not mean a general denegation or no-willingness.
  • I don't have to have fear of a patient with another culture, if I can face him/her with an open mind and without prejudice.
  • Intercultural Communication is more than sending and receiving of information. How, where and when I communicate is really important that means which relationship I can create.
Author Marmara University Research and Training Hospital, Turkey
Name of the Tool


Download tool Tool 3 TR
Aims The aim of this tool is to improve the cultural competence in the nursing practice. Cultural competence and respect for others becomes especially important in the nursing practice, because culture affects health care services that nurses provide, in school, most of nurses were taught to respect the rights and dignity of all patients. As the world becomes smaller and individuals and societies become more mobile, nurses are increasingly able to interact with individuals from other cultures.
Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN

IENE 6, 2016-2018

IENE 7, 2017-2019

IENE 8, 2018-2021

IENE 9, 2019-2021

IENE 10, 2020-2022

  • Download the project Outputs here.

IENE 11, 2021-2023

  • Download the project Outputs here.
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.