Introduction Training Models Curriculum Modules Learning Tools Assessment Tools MOOC Glossary IENE Community
Welcome to the IENE projects!

This multilingual website addresses nurses and healthcare professionals working with patients from different cultures and languages and aims to improve the quality of their vocational education and training in Europe.

During the IENE 1 to IENE 11 projects, 27 partners from 14 European countries developed a Model for Intercultural education of nurses and healthcare professionals based on the Papadopoulos, Tilki and Taylor Model (PTT/IENE MODEL)

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Learning tools for healthcare leaders in culturally competent and compassionate care


Title of the tool Compassion at work
UNIT Unit 2: Front line leaders
Author Marmara University Pendik Research and Training Hospital, Turkey
Subcomponents of the Model

Awareness : 1.3 Acknowledgement of patients’ and staff’s diverse needs and treating them with compassion

Knowledge : 2.1 Acknowledging the cultural aspects of suffering

Knowledge : 2.4 Knowledge of similarities and differences within and between cultures and expression of compassion

Sensitivity : 3.1 Active listening, dealing sensitively and culturally appropriate others’ feelings needs, vulnerabilities and concerns

Sensitivity : 3.2 Culturally sensitive and compassionate action: Respecting patients’ and staff’s dignity

Competence : 4.2 Supporting staff and patients in giving and receiving culturally competent and compassionate care

Values
  • Compassion
  • Respect
  • Open-mindness
  • Understanding
  • Dignity
  • Kindness
  • Reflection
  • Active learning
  • Confidentiality
  • Supportive
Methodology
  • Self-directed
  • Classroom
  • Role modelling
  • Reflection with teams
Serviced user/patient group
  • Mental health

This tool was piloted in Turkey

To get more information about the tool and training/learning/evaluation resources, go to the page Piloting and testing the curriculum in Turkey

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Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN

IENE 6, 2016-2018

IENE 7, 2017-2019

IENE 8, 2018-2021

IENE 9, 2019-2021

IENE 10, 2020-2022

  • Download the project Outputs here.

IENE 11, 2021-2023

  • Download the project Outputs here.
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.