Model Assessment Compassion Communication MMHT Patient Safety MOOC Tools Glossary Community
MODULE 1: Intercultural Communication
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6. Are you listening?


  1. Listen to the story available at:

    Join the MOOC Discussion Mail List on and compose a message with the subject “ Are you listening?” in which you should reply to the following questions:

    1. What common communication issues did you hear?
    2. Have these experiences been similar to yours?
  2. Listen to the story available at: and use the same message as above to reply to the following questions:
    1. What are the grandmother’s beliefs about the illness and surgery?
    2. What are the mother’s beliefs about the illness and surgery?
    3. Where could you go to find information about their culture?
    4. What do you think about the communication that happened in the conversation between the family and healthcare providers?
    5. What would you have done differently?
  3. Send the message to the group and , if available, read and comment on at least two of your peers' messages.
Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN

IENE 6, 2016-2018

IENE 7, 2017-2019

IENE 8, 2018-2021

IENE 9, 2019-2021

IENE 10, 2020-2022

  • Download the project Outputs here.
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.