Introduction Training Models Curriculum Modules Learning Tools Assessment Tools MOOC Glossary IENE Community
Welcome to the IENE projects!

This multilingual website addresses nurses and healthcare professionals working with patients from different cultures and languages and aims to improve the quality of their vocational education and training in Europe.

During the IENE 1 to IENE 11 projects, 27 partners from 14 European countries developed a Model for Intercultural education of nurses and healthcare professionals based on the Papadopoulos, Tilki and Taylor Model (PTT/IENE MODEL)



European model for developing Culturally Competent Compassionate Leadership

The European Model is aiming to enable the nurses’ and other health professionals’ leaders (senior nurses and other health professionals, teachers and ward managers) to develop their mentorship and support roles in order to promote a clinical/caring environment culture which enables their staff to deliver culturally competent and compassionate services to all patients/clients.

Culturally Aware and Compassionate Healthcare Leadership (CACL)
1.1 Self-awareness as the first step for culturally competent compassionate leadership
1.2 Self-compassion as a necessity for a culturally competent compassionate leadership
1.3 Acknowledgement of patients’ and staff’s diverse needs and treating them with compassion
1.4 Cultivating and promoting moral virtues within the working environment
1.5 Doing the right thing for one’s own sake
Culturally Competent and Compassionate Healthcare Leadership (CCCL)
4.1 Promoting patient centered care based on needs assessment
4.2 Supporting staff and patients in giving and receiving culturally competent and compassionate care
4.3 Promoting and role modeling in ethical principles of equality, non-discriminatory practice, confidentiality and trustworthiness
4.4 Being courageous to report cases of inhumane practice to patients or bullying of staff
Culturally Knowledgeable and Compassionate Healthcare Leadership (CKCL)
2.1 Acknowledging the cultural aspects of suffering
2.2 Understanding rather than judging people’s needs
2.3 Deep understanding of human rights in relation to culture and compassion
2.4 Knowledge of similarities and differences within and between cultures and expression of compassion
2.5 Educational and teaching leadership principles and providing opportunities for learning, in a non-discriminatory way
Culturally Sensitive and Compassionate Healthcare Leadership (CSCL)
3.1 Active listening, dealing sensitively and culturally appropriate others’ feelings needs, vulnerabilities and concerns
3.2 Culturally sensitive and compassionate action: Respecting patients’ and staff’s dignity
3.3 Role modeling in developing culturally sensitive and compassionate relationships
3.4 Culturally sensitive and compassionate leadership working environment: Value diversity, intercultural communication and understanding

A set of seven tools to be used for learning unit 1 and seven tools for learning unit 2 (total -14 tools) were created, piloted and evaluated in UK, Romania, Cyprus, Spain, Italy, Turkey and Denmark.

The tools address the European Model components. To see the tools, please, click on the components in the Model above. The European Model can be downloaded EN RO EL ES TR IT DK

The European Model is based on Integrative reviews around three aspects of compassion and Needs assessment of nurses' and other health professionals’ leaders

Integrative reviews around three aspects of compassion

The reviews provide a comprehensive picture of the published research and scholarly opinion on the topics:

  • Universal components of compassion;
  • Measuring culturally competent compassion;
  • Learning culturally competent compassion in theory and practice;

The Report on the integrative literature reviews can be downloaded here.

Needs assessment of nurses’ and other health professionals’ leaders

A needs assessment of nurses and other health professionals leaders (senior nurses and other health professionals, teachers and ward managers) was conducted in UK, Romania, Cyprus, Spain, Italy, Turkey and Denmark with to detect their development needs and to help them become role models and supporters of culturally competent and compassionate care.

The Report can be downloaded here.

Work based training curriculum for healthcare leaders in culturally competent and compassionate care

The curriculum is guided by our European model, its content is drown from the reviewed literature and the needs analysis survey and have two units of learning.

The curriculum is piloted and tested in seven countries: United Kingdom, Romania, Denmark, Italy, Turkey , Spain and Cyprus.

The Curriculum can be downloaded here

For more learning tools about culturally competent compassionate please click here

Key outputs

IENE 1, 2008-2010

  • Research report EN
  • PTT/IENE Model EN
  • Report of the survey EN
  • Good Practice Manual EN

IENE 2, 2010-2012

  • Transnational Report  EN
  • ToT methodology  EN  RO  FR  NL
  • Strategic Guide  EN
  • Final conference  EN
  • Brochure with project results  EN

IENE 3, 2013-2015

IENE 4, 2014-2016

  • Report on integrative literature reviews EN
  • Needs assessment report EN
  • An European model for the development of role models to promote and support culturally competent and compassionate care EN
  • Curriculum EN
  • Report of the Tools EN

IENE 5, 2015-2017

  • Needs assessment Report EN
  • Training Model EN RO IT EL DK
  • Curriculum EN
  • Handbook for MOOC facilitators EN
  • MOOC Best Practice Guide EN

IENE 6, 2016-2018

IENE 7, 2017-2019

IENE 8, 2018-2021

IENE 9, 2019-2021

IENE 10, 2020-2022

  • Download the project Outputs here.

IENE 11, 2021-2023

  • Download the project Outputs here.
This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visitors of this website are welcome to use any of the materials for educational purposes as long as they clearly credit their source.